Lyft is rolling out a new service called Lyft Silver that’s specifically designed to give aging and elderly people a way to get around when driving isn’t an option.
The basic pitch is that while getting rides from friends and family is great, it can limit the sense of independence an elderly person has. According to Audrey Liu, Lyft’s head of Rider and Community Safety, the goal “wasn’t just to build a service, but to remove everything that makes getting around a challenge.” Lyft Silver will ideally help people “stay connected with their communities.”
Public transportation is already doing that for plenty of elderly people, but not everyone has access and Lyft is promising an extra level of security and support. Besides featuring a simpler interface, the new service adds access to live human support whenever you need it. Lyft Silver will also prioritize matching riders with cars that are easier to get in and out of, and make it easier to share ride details with loved ones.
Lyft has offered features in the past that acknowledge elderly riders, but hasn’t addressed them directly. The company’s Concierge service lets a doctor’s office order a ride for an elderly patient, for example. Lyft has also partnered with healthcare providers to offer paid rides to appointments. Lyft Silver just simplifies things even further by repackaging the basic ride-hailing experience for an older audience.
Lyft says Lyft Silver will launch in early access “nationwide” on May 5. You’ll be able to use the service directly from the normal Lyft app, and the company says families will be able to pay for their loved ones rides with Lyft Cash, the company’s in-app payment method.
This article originally appeared on Engadget at https://www.engadget.com/transportation/lyft-silver-wants-to-keep-your-aging-parents-off-the-road-192617078.html?src=rss
